Refund policy
7-Day Happiness Guarantee (Fees Apply)
We hope you love your sofa, we encourage you to come and see it before you buy. We understand that from time to time things can change and we offer a 7 day satisfaction guarantee from date of purchase.
Refund or Exchange
If you contact us within the 7 day window you can choose from the below options:
Option 1 - Refund
We'll issue a refund to your original payment method, minus applicable return fees.
Option 2 - Exchange
Swap your sofa for another piece we have in stock. Return fees will still apply, and delivery charges apply to the new item if you avail of our delivery option.
Return Fees
We will be honest at all times and do our best to be fair in every dealing with us. We are a small business with limited capacity and to ensure we can continue to bring the service we do there are a few fees will be deducted from your refund when returning a product:
- Pickup Service: $75 (if we delivered the couch, we will handle the pick up)
- Re-Cleaning & Restocking (Pet-Free Home): $100 (Cleaning and prep for resale)
- Re-Cleaning & Restocking (Pet-Friendly Home): $150 (Deep clean required)
Please note that original delivery charges are non-refundable. If you picked up the sofa yourself and would like to return it yourself, no fee applies.
Return Eligibility Requirements
To qualify for a return or exchange the sofa must be in the same condition as delivered, e.g. no new stains, odors, tears, pet damage, or excessive wear.
You must request the return or exchange in the 7 day window.
All components must be included, e.g. cushions, pillows, legs, and original parts must be present.
Delivery Issues
Please measure your space before committing to a sofa. If we delivery and the sofa cannot fit your space or it cannot be moved into the house/apartment due to access issues, we can cancel the sale however the delivery fee will still apply.
How to Start a Return
To request a return or exchange:
Call or Text - 0433450015
Email - comfycouchdrops@gmail.com